Q: How do I choose the right size?
A: Our footwear runs true to size. We recommend ordering your usual UK size. If you're between sizes or prefer a roomier fit, size up. Check the size guide on each product page for specific measurements.
Q: What is your returns policy?
A: We offer a 30-day return policy from the date of delivery. If you're not completely satisfied with your purchase, you can return it for a full refund, no questions asked. Items must be unworn and in original condition.
Q: How long will delivery take?
A: Standard UK delivery takes 4-8 working days. Express delivery (3-6 working days) is available at checkout for urgent orders. You'll receive a tracking number within 1-3 working days of placing your order.
Q: Do you offer free delivery?
A: Yes! We offer FREE standard delivery on all UK orders. Express delivery options are available for a small additional fee if you need your items sooner.
Q: Can I wear these sandals all day comfortably?
A: Absolutely! All our footwear is designed with comfort in mind, featuring supportive footbeds, quality materials, and thoughtful construction. Many customers wear them for 8+ hours without discomfort.
Q: Are these suitable for wide feet?
A: Most of our styles accommodate average to slightly wide feet. If you have particularly wide feet, we recommend sizing up or choosing styles with adjustable straps for a customizable fit.
Q: How do I care for my sandals?
A: Wipe clean with a damp cloth after each wear. For stubborn marks, use mild soap and water. Air dry away from direct heat or sunlight. Store in a cool, dry place when not in use. Specific care instructions are included with each product.
Q: What materials are your sandals made from?
A: We use a variety of premium materials including leather, synthetic uppers, EVA foam, and durable rubber soles. Each product page lists the specific materials used for that style.
Q: Can I cancel or change my order?
A: You can cancel or change your shipping address until 11pm on the same day you place your order. After that, we cannot make changes as your order will be in processing. Contact us at info.happyheavens@gmail.com for assistance.
Q: Will these sandals cause blisters?
A: Our sandals are designed to minimize friction and rubbing. However, like any new footwear, there may be a brief break-in period. We recommend wearing them for short periods initially and gradually increasing wear time.
Q: Are these sandals waterproof?
A: While our sandals can handle light water exposure (rain, puddles, beach walks), they are not fully waterproof. We recommend avoiding prolonged submersion in water and allowing them to air dry completely if they get wet.
Q: Do you ship outside the UK?
A: Currently, we only ship within the UK. We're working on expanding our delivery options in the future.
Q: What payment methods do you accept?
A: We accept all major credit and debit cards, PayPal, and other secure payment methods. All transactions are processed securely through our encrypted checkout.
Q: How do I track my order?
A: You'll receive a tracking number via email within 1-3 working days of placing your order. Use this number to track your delivery progress. If you don't receive it within 72 hours, please contact us at info.happyheavens@gmail.com.
Q: What if my sandals arrive damaged or defective?
A: We're sorry if that happens! Contact us immediately at info.happyheavens@gmail.com with photos of the damage. We'll arrange a replacement or full refund right away.
Q: Can I exchange my sandals for a different size or color?
A: Yes! If you need a different size or color, simply return your original pair within 30 days and place a new order for your preferred option. We'll process your refund promptly.
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