FAQ
Here are some of the most frequently asked questions. To offer you an optimal experience, your feedback is strongly encouraged. If you have any questions, please e-mail us at info.happyheavens@gmail.com.
Q: How do I choose the right size?
A: All our products run true to size. Each product page includes detailed sizing information with UK and EU size conversions. Check the "Perfect Fit Guide" section on each product page for specific fit tips. If you're between sizes, we generally recommend sizing up for extra comfort.
Q: What if my sandals/boots don't fit?
A: No worries! We offer easy exchanges and returns within 30 days. Simply contact us and we'll arrange an exchange for a different size or process a full refund – whichever you prefer.
Q: Do you ship outside the UK?
A: Currently, we offer FREE delivery within the United Kingdom. We're working on expanding to international shipping soon. Sign up for our newsletter to be notified when we ship to your country!
Q: How long does delivery take?
A: Standard delivery takes 4-8 working days and is completely FREE. Need it faster? Express delivery (3-6 working days) is available at checkout for a small fee.
Q: Can I track my order?
A: Absolutely! Once your order ships, you'll receive an email with your tracking number so you can follow your package every step of the way.
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express), debit cards, and PayPal for secure, convenient checkout.
Q: Are your products comfortable for all-day wear?
A: Yes! Every product in our collection is specifically chosen for genuine all-day comfort. We don't stock anything we wouldn't wear ourselves for hours on end.
Q: What if I receive a damaged or defective item?
A: We're so sorry if that happens! Contact us immediately with photos and we'll send a replacement or process a full refund right away. Your satisfaction is guaranteed.
Q: Can I cancel or modify my order?
A: If you need to cancel or change your order, contact us as soon as possible. If we haven't shipped it yet, we'll be happy to help. Once shipped, you can return it using our 30-day return policy.
Q: Do you offer gift wrapping?
A: While we don't currently offer gift wrapping, all our products arrive in secure, attractive packaging that makes a lovely presentation.
Q: How do I care for my sandals/boots/slippers?
A: Each product page includes detailed care instructions specific to that item. Generally, we recommend wiping clean with a damp cloth and air drying away from direct heat.
Q: Do you have a physical store?
A: We're an online-only store, which allows us to offer better prices and FREE delivery to all our UK customers.
Q: How can I contact customer service?
A: Email us at info.happyheavens@gmail.com and we'll respond within 24 hours during business days. We're here to help!
Q: Do you offer discounts or promotions?
A: Yes! Sign up for our email newsletter to receive 10% off your first order, plus exclusive access to sales and new arrivals.