FAQ
Here are some of the most frequently asked questions. To offer you an optimal experience, your feedback is strongly encouraged. If you have any questions, please e-mail us at info.happyheavens@gmail.com.
Q: Where do you ship from?
A: We ship from our partner warehouses and factories located in the US and China. If you order more than one item, your items may be shipped separately as different facilities specialize in different products.
Q: How long will it take for my items to arrive?
A: Standard UK delivery takes 4-8 working days. Express delivery (3-6 working days) is available at checkout for urgent orders.
Q: How can I change my shipping address?
A: You can only change your address by 11pm on the same day you place your order. Contact us at info.happyheavens@gmail.com to request changes.
Q: What is your cancellation policy?
A: Cancellation is allowed until 11pm on the same day you place your order. After that time, cancellations will no longer be accepted. Contact us at info.happyheavens@gmail.com to request a cancellation.
Q: How long does it take to receive a tracking number?
A: It usually takes 1 to 3 working days to receive your tracking number via email.
Q: Where can I place an order from?
A: You can only place orders from the UK.
Q: In what currency will I be charged?
A: We process all orders in GBP (British Pounds), which is our only currency.
Q: Will I receive a confirmation number when I place my order?
A: Yes, all customers will receive an order confirmation number after placing their order. If you don't receive it within 72 hours, please contact us at info.happyheavens@gmail.com.
Q: Who can I contact if I have a problem with my order?
A: All enquiries can be sent to info.happyheavens@gmail.com and we'll respond as quickly as possible.
Q: How can I pay?
A: We accept all major credit and debit cards, PayPal, and other secure payment methods.
Q: Is checkout on this site safe and secure?
A: Absolutely! All purchases are processed through secure, encrypted checkout. Your payment information is completely safe.
Q: If I enter my email address, will my information be sold?
A: No, we never sell our customers' information. Emails are only used for order updates, customer service, and to send newsletters about promotions and discount codes. You can unsubscribe at any time.
Q: Will I have to pay customs fees?
A: For UK orders, you will not have to pay customs fees.
Q: What is your returns policy?
A: We offer a 30-day return policy from the date of delivery. Items must be unworn and in original condition for a full refund. Contact us at info.happyheavens@gmail.com to initiate a return.
Q: How do I track my order?
A: You'll receive a tracking number via email within 1-3 working days of placing your order. Use this number to track your delivery progress.
Q: Do you offer exchanges?
A: Yes! If you need a different size or color, simply return your original item within 30 days and place a new order for your preferred option. We'll process your refund promptly.