Refund policy

We have a 30-days return policy, which means that you have 30 days after receiving the item to request a solution that suits you most.

In order to request a refund, the item must have damage or defect, or been sent wrong. If any complaints made for quality a refund will not be provided as per this policy due to costs of manufacture encountered.

To initiate a refund, please contact us at info.happyheavens@gmail.com. Returns should be sent to the following address only if approved by HappyHeavens:

25 Colborne Place, 74 Maybury Road, Woking GU215FN

If your return is accepted, all returns must be sent at customer expenses as we do not provide free return and the instructions will sent also on how and where to send the package. Items returned without first requesting a return will not be accepted.

If you have any questions about returns, you can always contact us at info.happyheavens@gmail.com.

Damage and problems
Please check your order upon receipt and contact us immediately if the item is faulty, damaged or if you have received the wrong item so that we can assess the problem and resolve it.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable products (such as food, flowers or plants), customised products (such as special orders or personalised items) and personal care products (such as beauty products). Furthermore, we do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns of sale items or gift certificates.

 

Changes
The quickest way to ensure you get what you want is to return the item in question and, once the return has been accepted, make a separate purchase for the new item.

 

14-day cooling-off period in the European Union
Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, the item must be in the same condition as received, unworn or never used, with tags and in the original packaging. A receipt or proof of purchase is also required.

 

Refund
Once we have received and checked your return, we will inform you whether or not your refund has been approved. If approved, the refund will be made automatically to the original payment method within 10 working days. The bank or credit card company may take some time to process and issue the refund.
If more than 15 working days have passed since your return was approved, please contact us at info.happyheavens@gmail.com.